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Service & Support

Bankable Energy Storage Solutions

From independent technical assessments to ongoing service and support, RelyEZ helps customers evaluate project risks and protect long-term asset value.

What Makes Our Solutions Bankable

  • Independent Technical Assessments

    Assessments by organizations such as DNV and TÜV SÜD help lenders, insurers, and investors evaluate system performance, reliability, and technology risks.

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  • Long-Term Performance Support

    Extended warranties of up to 15 years support long-term project planning. Coverage includes battery systems, power conversion systems (PCS), battery management systems (BMS), and integrated systems, subject to the applicable warranty terms.

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  • System Safety & Compliance

    Our energy storage systems combine multiple levels of battery management, fire suppression, and intelligent thermal management to help manage operational risks.Testing and compliance documentation support project-specific safety reviews, grid connection applications, and insurance assessments.

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  • Global Delivery & Service Network

    Our local teams across China, Europe, Southeast Asia, Africa, and the Middle East support every stage of your energy storage project, from planning and equipment delivery to installation, commissioning, and ongoing operations and maintenance.

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Comprehensive Energy Storage Services

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    Up to 15-Year Extended Warranty

    System-level coverage for batteries, PCS, BMS and integration, with optional capacity-retention assurance.

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    Project Planning & System Design

    Feasibility, site and grid studies, plus tailored BESS design and optimal configuration.

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    System Upgrades & Retrofits

    Capacity expansion, PCS upgrades, software updates and retrofit solutions to extend asset life.

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    Spare Parts & Consumables

    Global spares network for rapid supply of critical components and high system availability.

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    Technical Support & O&M

    24/7 remote monitoring, preventive maintenance and fast diagnostics for ≥95% annual availability.

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    Procurement & Supply Chain Management

    Strategic multi-technology sourcing and dual supply for assured quality, cost and delivery.

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    Training Services

    On-site and online training in operation, safety, troubleshooting and optimization.

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    Installation & Commissioning

    FAT, guided installation and grid commissioning for faster, reliable project start-up.

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    Integrated Global Service Network

    Local engineers and remote experts in 100+ countries and regions, supporting every project stage.

FAQs

  • Yes. RelyEZ has already deployed multiple energy storage projects in Europe, especially in Hungary and Poland.
    One representative project is the 110 MWh standalone BESS project in Oroszlány, Hungary, which supports grid stability and renewable energy integration. The project adopts our GridUltra5016 liquid-cooled battery system, PCS & transformer integrated solution, and EMS platform.
    In addition, we are continuously expanding our project footprint across the European market.

  • RelyEZ has established a dedicated technical support office in Budapest, Hungary, to provide localized service and rapid response for European customers.

    We provide:
    7×24 remote technical support
    Local technical engineer coordination
    Online EMS monitoring and diagnostics
    Spare parts and troubleshooting support
    Fast response mechanism during system operation

    Our EMS platform also supports real-time monitoring, alarm management, and intelligent diagnostics to ensure stable and reliable system operation

  • Yes. Our BESS solution is designed with a modular architecture, which supports future capacity expansion and flexible adaptation to different application scenarios.

    The system can be widely applied in:
    Grid-side energy storage
    Renewable energy integration
    Peak shaving and load shifting
    Microgrid applications
    Industrial & commercial energy management

    In addition, the EMS platform supports multi-unit coordination, power distribution management, and cross-platform integration, making future expansion and project scaling more convenient and cost-effective.

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